Announcement: New Request and Support Portal

We’re beyond excited to announce that a new support workflow is now available for our clients! This new system will help us provide you with better support and faster resolutions to requests and questions. We’ve also created a knowledge base where our clients can find solutions to common questions.

A Look at What’s New:

Content and Support Requests

You can now send new content, change, and support requests directly to requests@kellyc.me or via our new support portal. This will streamline the process, set up automated alerts, and help us serve you more effectively.

Ticket Tracking

Our ticketing system will automatically send email updates when the status of your request changes. This will help ensure that you are always aware of the latest information regarding your request. If you want to check in at any time, the status of tickets can be tracked right on the support portal. Simply log in or create your account and click on the “Tickets” tab to view the status of all of your tickets.

Knowledge Base

Last but not least, our new knowledge base is available for logged-in users online 24/7 so you can find answers to your questions anytime, day or night. We’re building a collection of in-depth articles to address our most frequently asked questions and topics. If you have a request/something you would like answered, please don’t hesitate to let us know!

 

If this seems like a lot to remember, no worries! The links to our ticketing request form, knowledge base, and client portal can be found right in the footer of this site anytime. We’re thrilled to give our clients more clarity in the support process and make your request resolution even more effective! If you need any assistance, please don’t hesitate to contact us. Thank you as always for your continued support!

More to Read

Written By Kelly Gleason

Kelly has worked as a web designer and business consultant for the past several years. She specializes in helping small to medium-sized business businesses use technology to succeed.

0 Comments

Submit a Comment

Your email address will not be published.

Pin It on Pinterest

Share This